Refund Policy

This policy applies to all drip coffee makers sold by Foxy, whether purchased through our website, authorized retailers, or third-party marketplaces (e.g., Amazon, Costco, Walmart). It covers your rights to return a new purchase and to receive repair, replacement, or refund service for a defective unit under warranty. Please retain your receipt or order confirmation — proof of purchase is required for both returns and warranty claims.

30-Day Return Policy

If you're not satisfied with your purchase for any reason — you don't like the brew, it doesn't fit your kitchen, or you simply changed your mind — you may return it within 30 days of the delivery date for a full refund.

• Condition: Item should be returned in its original packaging with all accessories (carafe, filter basket, manual). Units that have been used are still eligible — this is a satisfaction guarantee, not a "like new" requirement — but heavily damaged or incomplete returns may be subject to a reduced refund.
• Proof of purchase: Order number or receipt required.
• Refund method: Original payment method, issued within 5–7 business days of us receiving the returned unit.
• Return shipping: Foxy covers return shipping on defective or incorrect items; for change-of-mind returns, the customer is responsible for return shipping unless otherwise noted at checkout.
• Where purchased on a marketplace (Amazon, Costco, Walmart, etc.): Please use that retailer's return process, as their return windows and rules apply.

This 30-day window runs separately from, and in addition to, our 1-Year Limited Warranty.